Patient & Visitor Information | MedStar Harbor Hospital | MedStar Health
MedStar Harbor Hospital, Baltimore, MD

Visitor information

  • Patient and Visitor Code of Conduct

    MedStar Health is committed to providing high-quality care to our patients and communities in a safe and respectful environment that supports health and healing. To ensure our hospitals and care locations are safe, caring, and inclusive, we ask that our patients and visitors adhere to our Patient and Visitor Code of Conduct detailed here.

    If our Code of Conduct guidelines are not followed, patients may be asked to leave and make other plans for their non-emergency care. Visitors may be asked to leave and could be restricted from future visitation.

    Every day, our providers, nurses, and associates are committed to providing the highest levels of care to our patients. Please show them the respect they deserve and that you expect as a patient or visitor. Thank you for joining us in our commitment to ensuring a safe, caring, and inclusive environment for us all.

  • Security/Check-in

    • For the safety and security of our patients, associates, and guests, all visitors must check in at one of our security desks for entry and to receive a visitor badge.

      • Entrance 1: Central Location (inside main lobby)

      • Entrance 2: Emergency Department (ED visitors only)

    • Hospital security officers can provide escorts to the parking lot, assist with lost and found items, and handle public safety issues. Call 410-350-3333 for assistance.

  • Masking Policy

    Face masks are optional for patients and visitors who are not displaying symptoms of COVID-19 or other viruses (cough, runny nose, sneezing, etc). However, masks may be required in certain areas/rooms in the hospital.

    A medical provider or patient may request that masks be worn in a patient’s room or treatment area. These requests should be respected and honored.

    Face masks are available onsite for patients and visitors.

  • Tobacco Free Policy

    As part of our vision to be the trusted leader in caring for people and advancing health, all MedStar Health facilities are tobacco-free. Smoking and the use of any tobacco products in or around our facilities is strictly prohibited. We appreciate your consideration and cooperation.

  • COVID-19 Patient and Those Being Tested for COVID-19 + 10 a.m. to 9 p.m.

    • One visitor at a time per patient.

    • Exceptions to visitors outside this timeframe are authorized by the nurse supervisor or the care team.

    • Visitors for patients with confirmed COVID-19 or PUI’s will be limited to compassionate care and must be restricted to the patient’s room or other designated facility areas.

    • Visitors must don Personal Protective Equipment (PPE) provided by hospital staff, including procedure mask, isolation gown, goggles or face shield (eye protection), and gloves; and must not be ill or show symptoms of illness.

Visitor hours and details by department

  • Emergency Department

    • 24 hours.

    • One visitor is allowed per patient with the caveat that a visitor for Crisis Intervention Services (CIS) patients must be 18 years or older.

    • Children under 12 must be accompanied by an adult.

  • Inpatient

    • 10 a.m. to 9 p.m.

    • Exceptions for visitors outside this timeframe are authorized by the nurse supervisor or the care team.

    • Two visitors are allowed per patient.

    • Children 12 and under must be accompanied by an adult.

  • Maternal and Newborn Units

    • Obstetric Triage

      • 24 Hours.

      • Patients may have one visitor at a time in Triage.

    • NICU

      • Parents may visit 24 hours a day.

      • Visitation may be restricted for infection control reasons at the discretion of NICU administration and infection control departments.

      • Other friends and family members are allowed to visit when accompanied by a parent during regular visitation hours.

    • Mother/Baby

      • 10 a.m. to 9 p.m.

      • One adult guest may stay in the patient room after visiting hours or as an overnight visitor.

      • Siblings may visit during general visitor hours but require another adult over the age of 18 to accompany them at all times.

      • Non-siblings younger than 18 years of age are not permitted to visit.

      • Visitation may be restricted further at the discretion of the medical team due to patient safety concerns.

    • Labor & Delivery

      • Visiting hours are unlimited at the discretion of the medical team while the patient is in Labor and Delivery care.

      • Up to three visitors at a time are permitted in the patient room at a time. Visitation may be restricted further at the discretion of the medical team due to patient safety concerns.

      • Patients recovering from a cesarean section may have one visitor present in the Labor and Delivery PACU, with Anesthesiologist approval.

  • Behavioral Health

    • Adult Behavioral Health (6 South & 6 North):

      • Monday through Friday, 5:30 to 6:30 p.m.

      • Saturday and Sunday, 2:30 to 3:30 p.m.

      • Two visitors per patient maximum.

      • No outside food or drink.

      • 18 years and older.

      • Any exceptions are at the discretion of the treatment team and leadership.

    • Crisis Intervention Service (Emergency Department)

      • No visitation.

      • Exceptions are at the discretion of the Emergency Department’s attending physician.

  • Surgery and Post-Surgical Areas

    • Surgery and Post-Surgical Areas

      • One visitor per patient in preop.

      • Post-Anesthesia Care Unit (PACU) visitations are limited based on patient acuity and space limitations.

      • A maximum of two visitors per patient in Phase II.

      • Exceptions are at the discretion of the ED attending.

    • Outpatient Procedures, Treatments, Services

      • Infusion Center

        • Monday through Friday, 7 a.m. to 3:30 p.m.

        • Patient may only have one visitor/companion.

        • Patient coming from a Nursing home, Skilled Nursing Facility, etc, must be accompanied by a qualified assistant.

        • Children under the age of 16 are not allowed to accompany a patient in the infusion center.

  • Outpatient Procedures, Treatments, Services

    • Diabetes Management

      • 8 a.m. to 4:30 p.m. (by appointment only).

  • Outpatient Physician Offices

    • · Contact your physician’s office for their visiting hours and requirements.

  • Patients at End of Life/Hospice

    • 24 hours, 7 Days a week for patients within the Accent Hospice unit or for end-of-life patients within any of our inpatient units.

    • Children under 12 must be accompanied by an adult.

Support persons for patients with disabilities

MedStar Health is committed to protecting patient rights for visitation and ensuring accommodations for patients with disabilities while providing a safe environment for our patients, visitors, and staff in accordance with MedStar Health’s Patient & Visitor Code of Conduct.

Our Support Persons for Patients with Disabilities policy is available here.

Bringing patient-centered philosophy to life

After more than a century of healing, MedStar Harbor Hospital is a mainstay in the community, serving patients from Baltimore City and Anne Arundel, Baltimore, and Howard counties at our convenient waterside location, with the services of a large regional medical center in a smaller, more personal environment.

MedStar Harbor Hospital is an anchor in the community. Specially designed patient care areas have brought our patient-centered philosophy to life. Nursing hubs are located along each hallway, bringing nurses in closer contact with their patients. Public areas and inpatient rooms feature a home-like feel and upscale décor. It's that kind of "un-hospital-like" healing atmosphere and mindset that makes MedStar Harbor Hospital different.

General information

Gift shop

Duckies Courtyard and Gift Shop is located on the first floor, across from the chapel. We offer specialty hot beverages, along with a variety of hot and cold meals, light-fare, and desserts. To reach the Gift Shop call, 410-350-3501.

Hours of operation – Monday-Sunday: 6:30 a.m. to 9 p.m.

Chapel and pastoral services

Patients and families seeking a quiet place for prayer and solace are encouraged to use the hospital’s chapel located off of the hospital lobby. If you would like pastoral care, ask your nurse to contact the hospital’s on-call clergy.

Hand washing

Good hand hygiene is the number one way to protect our patients. All inpatient rooms have an alcohol hand rub so healthcare providers can perform hand hygiene before and after every patient contact. We encourage family and visitors to use our alcohol hand rub as a quick alternative to hand washing before and after they visit their loved one.

Wi-Fi Internet access and cell phones

Patients and visitors can select “MedStarGuest” as their Wi-Fi resource under Settings and connect by accepting the Acceptable Use Policy. We are pleased to provide this voucher-free Wi-Fi access to give patients and visitors convenient and secure access to connect with family and friends during their time at the hospital.

Please avoid cell phone use in the lobby.


Free parking for patients and visitors is available on the upper north and south parking lots. The upper north patient parking lot is accessible from Cherry Hill Road. The parking lot is adjacent to the Emergency department entrance and the Outpatient Building.

Handicapped spaces are available for easy and quick access. Parking for patient and visitor overflow is located on the upper south parking lot. This lot is accessible from Reedbird Avenue. Click here to view the MedStar Harbor Hospital parking lot map.


A Bank of America ATM is located on the first floor next to the chapel.

Protective Services

We cannot assume responsibility for personal items, so please leave valuables such as jewelry and credit cards at home. If you come to the hospital with any valuable personal belongings:

  • Send valuables home with a family member, or;
  • Have your nurse contact the unit's patient care coordinator during regular business hours to have your valuables placed in a safe in the cashier's office.
  • After regular business hours contact Protective Services by calling 410-350-3333, 24 hours a day, 7 days a week.

Vending machine

Vending machines are located on the ground floor near the Café, on the first floor by the emergency department, in the Women and Infants' Center, in the Same Day Surgery waiting areas, and in the ICU waiting area.

Nutrition services

The Food and Nutrition Services department at MedStar Harbor Hospital is dedicated to providing wholesome, nutritious meals in compliance with your physician's orders. We offer a varied menu from which you may make meal selections.

Patient mealtimes

Breakfast – 7:30 a.m. to 9 a.m.

Lunch – 11:30 a.m. to 1 p.m.

Dinner – 4:30 a.m. to 6 p.m.

If a special test or procedure coincides with a mealtime, we will arrange to bring your meal at a more convenient time.

  • Kosher meals: If you would like to receive kosher meals, we can provide your meal from an authorized supplier. If this option interests you, please inform your nurse.
  • Dietitian available: A clinical dietitian is available Monday through Friday from 8:30 a.m. to 5 p.m. to answer questions about your diet and to provide nutritional education.


The Café is located on the ground floor. We offer an extensive menu including full hot meals, light-fare, beverages, and desserts. Hours of operation:

Monday to Friday:

  • Breakfast: 6:30 a.m. to 10 a.m.
  • Lunch: 11 a.m. to 2:30 p.m.